Privacy policy
Last updated: November 8, 2026
01
Information we collect
Details you give us: your name, phone number, email address, vehicle make, model and registration, and any notes you add when booking or contacting us.
Service records: the work we carry out, parts used, mileage and inspection results.
Website data: basic technical information such as browser type, pages visited and approximate location, collected through cookies and analytics.
02
How we use your information
To schedule appointments, prepare quotes and carry out repairs.
To contact you about your vehicle by phone, email or text message.
To keep service history, honor warranties and meet legal and tax obligations.
To improve our website and services. We do not sell your personal information.
03
Sharing your information
We only share information with trusted providers who help us run the business — for example parts suppliers, payment processors, booking and email tools, and website hosting — and only as needed. We may also disclose information when required by law.
04
Cookies and analytics
Our website uses cookies and similar technologies to understand how visitors use the site. You can block or delete cookies in your browser settings; the site will still work.
05
How long we keep it
We keep customer and service records for as long as needed to provide our services, support warranty claims and meet legal requirements, then delete or anonymize them.
06
Your choices and rights
You can ask us to access, correct or delete the personal information we hold about you, or to stop sending marketing messages. Reply STOP to any text message to opt out. Depending on where you live, you may have additional rights under state privacy laws.
07
Security
We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, but we work to keep your data safe.
08
Children’s privacy
Our services are not directed to children under 13, and we do not knowingly collect their personal information.
09
Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top shows when it last changed.
10
Contact us
Questions about this policy or your data? Email hello@autowell.com, call (512) 555-0142, or write to AutoWell LLC, 418 W 5th St, Austin, TX 78701.